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Fully Managed IT Support Plans


We are confident you will find something to suit the needs of your business in one of our excellent support plans.  If you don’t see exactly what you need here, we will be delighted to design a bespoke support plan for you.

CONTACT US NOW FOR MORE INFORMATION!

OPTION 1 – BASIC SUPPORT PLAN

Based on 1 x Microsoft SBS Server and 10-14 Microsoft Windows Desktop/Laptops, maintenance per calendar month includes:
  • Proactive maintenance and support.
  • Telephone, Email and remote IT Support.
  • One on-site visit per month, per supported desktop/laptop (up to 60 minutes per desktop/laptop).
  • Fixed annual rate to allow for easy budgeting.
  • 10% discount on additional IT projects.
  • 10% discount, per hour, for non-contracted additional IT works.
  • Installation of new printers and/or other external devices.
  • Support of existing hardware and software.
  • Windows Security Updates and Patches.
  • Anti-virus configuration, updates and monitoring.
  • General System Health Checks.
  • Disk space management.
  • System Performance Optimisation.
    • Up to 5 Core Software Applications, for example:
      • Microsoft Office
      • IRIS Accounts
      • Sage Accounts/QuickBooks
      • Sage Payroll/TAS Payroll
      • Mercia Manuals
  • Maintenance for up to 5 Core desktop plug-ins, for example:
    • Adobe Flash Player
    • Adobe Acrobat Reader
    • Adobe Shockwave Player
    • Adobe AIR
    • Java Runtime

OPTION 2 – FULLY MANAGED SUPPORT PLAN

All the benefits of Option 1 – Basic Cover plus Advanced Services and Support, including:
  • 20% discount on additional IT Projects
  • 20% discount, per hour, for non-contracted additional IT works
  • Installation of additional software to desktop/laptops and server
  • New desktop/laptop installations and data migrations
  • Network equipment administration and configuration
  • Enhanced pro-active remote monitoring of systems including network
  • and server health
  • Network documentation production and management
  • Preventive maintenance – Anti-Virus and Spy/Malware Checks
  • Software Procurement
  • Software Licence Management and Compliance
  • Hardware Procurement
  • Hardware asset tracking and inventory management
  • Liaison with third-party vendors/suppliers to assist with hardware/software issues
  • Server event log analysis
  • Daily/Weekly Backup Monitoring
  • Monthly Backup restore, testing and reporting
  • Full Monthly Support Reports
  • ISP management
  • Email account management
  • Out-of-Office hours support
  • User account and access management